CapitalStackers Limited is authorised and regulated by the Financial Conduct Authority to provide loan-based crowdfunding services under The Financial Services and Markets Act 2000 and Articles 36H, 39F and 39G of The Financial Services and Markets Act 2000 (Regulated Activities) (Amendment) (No. 2) Order 2013. FRN 722549.
This means your lending is direct to the borrower, albeit routed through the CapitalStackers platform.
As regards the safeguarding of client monies, we will make sure funds in your eWallet (paid in by you to invest in a deal or credited during and upon repayment of a deal are given the appropriate protection as afforded by the FCA for investments of this type. We outsource payment services and holding of client money to Goji Investments and Modulr FS. Both are authorised and regulated by the FCA.
Capitalstackers Limited is a company registered in England (Companies House Number 7361691, registered office: Riverside House, Kings Reach Business Park, Yew Street, Stockport, SK4 2HD).
CapitalStackers does not provide financial advice. The role of CapitalStackers is to introduce willing borrowers to willing lenders. CapitalStackers will list on its website what it considers to be good quality investment opportunities, however a decision to invest must be taken by each CapitalStackers Investor along with their own Independent Financial Adviser (if appropriate).
Investments through all crowdfunding platforms, including CapitalStackers, are not covered by Financial Services Compensation Scheme.
If you want to make a complaint about a Loan or CapitalStackers you can email brief details of your complaint and your membership number to us at [email protected]. We will acknowledge your complaint within one business day. We will then investigate and send you a response. This should take no longer than 5 business days.
If you are not satisfied with this response you can email [email protected] and include the response already given to you. Your email will then be referred to our board of directors, who will respond within 15 business days.
Within four weeks after receiving a complaint, we will send you either a final response or a response which explains why we are unable to resolve the complaint and / or indicates when we will make further contact. Complaints that cannot be settled within eight weeks of the date of complaint may ultimately be referred by us to the Financial Ombudsman Service.
You also have the right to make a complaint direct to the Financial Ombudsman Service:
Telephone: 0800 023 4567 or 0300 123 9123
We can supply you with a form for this purpose upon request.